Refund and Returns Policy

Effective Date: September 11, 2026

At Tara Maa Traders, we aim to provide our customers with quality products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible so that we can assist you.

1. Return Eligibility

A return request may be accepted under the following circumstances:

The product received is damaged or defective.
The wrong product has been delivered.
The product is missing from the order or the order is incomplete.
The product received is significantly different from the product ordered.

Return requests should be raised within 7 days from the date of delivery.

The product must be returned in its original condition, along with the original packaging, invoice, labels, and other accessories, wherever applicable.

2. Products Not Eligible for Return

Returns or refunds may not be accepted in the following situations:

The return request is made after the applicable return period.
The product has been used, damaged, altered, or mishandled after delivery.
The original packaging, invoice, labels, or accessories are missing.
The product has been damaged due to improper storage or usage.
The return is requested because of a change of mind or personal preference, unless specifically stated otherwise on the product page.
Products marked as Non-Returnable or Final Sale are not eligible for return.

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery.

To help us verify the issue, you may be required to provide:

Order number
Clear photographs of the product
Photographs of the outer packaging
A video or unboxing video, where available
A brief description of the issue

Our team will review the information provided and determine the appropriate resolution.

4. Wrong Product Delivered

If you receive a product different from the one ordered, please contact us within 7 days of delivery.

After verification, we may arrange for the incorrect product to be returned and provide a replacement or refund, as applicable.

5. Return Process

To request a return:

Contact Tara Maa Traders through our customer support/contact details.
Provide your order number and details of the issue.
Share photographs or other required proof.
Wait for confirmation from our team.
If the return is approved, follow the return instructions provided by us.
Once the returned product is received and inspected, we will process the applicable replacement or refund.

Please do not send any product back without receiving return instructions from our team.

6. Refund Policy

Refunds may be provided in cases where:

A damaged or defective product is confirmed.
An incorrect product was delivered.
An order is cancelled before dispatch, where applicable.
We are unable to provide a suitable replacement for an approved return.

Once the returned product has been received and inspected, the refund will be processed through the original payment method, wherever possible.

7. Refund Processing Time

After approval, refunds will generally be initiated within 5–7 business days.

The time required for the amount to reflect in your bank account, card, UPI account, or other payment method may vary depending on the payment provider or financial institution.

8. Shipping Charges

Original shipping charges may not be refundable unless the return is due to an error on our part, such as:

Delivery of the wrong product
Delivery of a damaged product
Delivery of a defective product

Return shipping arrangements will be communicated to the customer after the return request is reviewed and approved.

9. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible.

If a cancellation is approved for a prepaid order, the applicable refund will be processed to the original payment method.

10. Replacement

Where applicable, an approved return may be resolved through replacement instead of a refund.

Replacement will be subject to product availability. If the replacement product is unavailable, we may provide an appropriate refund or alternative resolution.

11. Return Inspection

All returned products may be inspected before a refund or replacement is approved.

Tara Maa Traders reserves the right to decline a return or refund request if the product does not meet the conditions mentioned in this policy or if the damage appears to have occurred after delivery due to misuse or improper handling.

12. Delivery Issues

Customers are requested to provide complete and accurate delivery information while placing an order.

We may not be responsible for delivery issues caused by:

Incorrect or incomplete address
Incorrect contact information
Customer unavailability
Refusal to accept the delivery
Other circumstances beyond our reasonable control

13. Policy Updates

Tara Maa Traders reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page with the updated effective date.

14. Contact Us

If you have any questions regarding returns, refunds, replacements, or order cancellations, please contact us through the contact details provided on our website.

Tara Maa Traders
Website: https://taramaatraders.com/
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]

Last Updated: September 11, 2026