Terms of Conditions

Terms & Conditions

Last Updated: September 2026

Welcome to Tara Maa Traders. These Terms & Conditions govern your use of our website and the purchase of our products, including Dhup Kathi and related products. By accessing or using our website, you agree to comply with these Terms & Conditions.

1. About Tara Maa Traders

Tara Maa Traders operates this website for the online sale of Dhup Kathi and related products. All products displayed on the website are subject to availability.

We reserve the right to update product information, prices, offers, availability and other website content without prior notice.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

However:

Product colours and appearance may vary slightly from the images shown on the website.
Natural variations may occur in fragrance, colour, packaging or appearance.
Product images are for representation purposes and may not always exactly match the delivered packaging.
Product availability may change without prior notice.

3. Pricing

All product prices displayed on the website are subject to change.

The applicable price at the time of placing an order will normally be the price charged to the customer, subject to any applicable taxes, delivery charges, discounts or promotional offers.

Tara Maa Traders reserves the right to correct pricing or product information errors and, where necessary, cancel an order affected by such an error.

4. Orders

When you place an order through our website, you agree to provide accurate and complete information, including your name, delivery address, mobile number and other required details.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or other available communication channels.

An order is considered accepted only after confirmation by Tara Maa Traders.

We reserve the right to cancel or refuse an order in circumstances including:

Product being unavailable.
Incorrect product pricing or information.
Incorrect or incomplete customer information.
Suspected fraudulent or unauthorized transactions.
Delivery limitations in the customer’s location.
Circumstances beyond our reasonable control.

5. Payment

Payments may be made through the payment methods made available on the website.

Customers are responsible for providing correct payment information.

Tara Maa Traders does not store complete debit card, credit card or banking credentials on its own servers unless specifically stated otherwise.

Payment processing may be handled by third-party payment service providers and may be subject to their respective terms and policies.

6. Shipping & Delivery

Orders will be shipped to the delivery address provided by the customer during checkout.

Delivery timelines displayed on the website are estimates and may vary depending on:

Delivery location
Courier availability
Weather conditions
Public holidays
Transportation delays
Other circumstances beyond our control

Tara Maa Traders shall not be responsible for delays caused by courier partners, incorrect addresses, customer unavailability or events beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

7. Delivery Acceptance

Customers are requested to check the package at the time of delivery.

If the package appears significantly damaged or tampered with, the customer should notify the delivery partner and contact Tara Maa Traders as soon as reasonably possible.

Any damage or shortage claim may require photographs, videos, order details or other supporting information.

8. Cancellation

Order cancellation may be requested before the order is processed or dispatched.

Once an order has been dispatched, cancellation may not be possible.

To request cancellation, customers should contact us as soon as possible using the contact details provided on the website.

9. Returns & Replacement

Returns and replacements are subject to our Return & Refund Policy.

Due to the nature of incense products, opened, used or damaged products may not be eligible for return unless the product was defective, damaged during delivery or incorrectly supplied.

Customers should contact us within the applicable return period with the order number and relevant photographs/videos where required.

We reserve the right to review each return or replacement request before approval.

10. Refunds

Where a refund is approved, the refund will normally be processed using the original payment method or another appropriate method.

The time required for the refund to reflect in the customer’s account may depend on the customer’s bank, payment gateway or financial institution.

Shipping or other charges may be non-refundable where permitted under the applicable refund policy.

11. Offers & Promotions

From time to time, Tara Maa Traders may offer discounts, promotional codes, special offers or other promotional campaigns.

Promotional offers may have separate terms, validity periods, product restrictions or usage limits.

Tara Maa Traders reserves the right to modify, suspend or withdraw an offer where reasonably necessary.

12. Website Use

Customers agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to the website or its systems.
Introduce malicious software, viruses or harmful code.
Copy or misuse website content without permission.
Use the website to conduct fraudulent activities.
Interfere with the security or operation of the website.

13. Intellectual Property

Unless otherwise stated, the website content, including logos, brand names, text, graphics, product photographs, designs and other materials, belongs to or is used by Tara Maa Traders with appropriate rights.

Such content may not be copied, reproduced, modified, distributed or commercially exploited without prior written permission.

14. Third-Party Services

The website may use third-party services such as payment gateways, courier companies, analytics services, hosting providers or other service providers.

The use of such third-party services may be subject to their own terms and privacy policies.

Tara Maa Traders is not responsible for the independent policies or actions of third-party service providers.

15. Limitation of Liability

Tara Maa Traders will make reasonable efforts to provide accurate product information and reliable website services.

However, to the extent permitted by applicable law, Tara Maa Traders shall not be responsible for indirect or consequential losses arising from website interruptions, courier delays, third-party service failures or circumstances beyond its reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded.

16. Fragrance & Product Use

Dhup Kathi and incense products should be used carefully and according to the product instructions.

Customers should:

Keep burning incense away from flammable materials.
Keep burning incense away from children and pets.
Never leave burning incense unattended.
Place burning incense on a suitable heat-resistant holder.
Ensure adequate ventilation when using incense products.

Tara Maa Traders shall not be responsible for damage or injury resulting from improper, unsafe or unintended use of the products.

17. Privacy

Customer information collected through the website may be used for purposes such as processing orders, payments, delivery, customer support and other legitimate business purposes.

For further information, customers should refer to our Privacy Policy.

18. Grievance Redressal

If you have any complaint, question or concern regarding an order, product or website service, please contact Tara Maa Traders through the contact details provided on the website.

We will make reasonable efforts to review and resolve customer complaints in accordance with applicable laws and our internal grievance-handling process.

19. Changes to These Terms

Tara Maa Traders may update these Terms & Conditions from time to time.

Any updated version will be published on this page with the revised “Last Updated” date.

Customers are encouraged to review this page periodically.

20. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute arising in connection with the website or products shall be subject to the jurisdiction of the appropriate courts or consumer forums having jurisdiction under applicable law.

21. Contact Us

For questions regarding these Terms & Conditions, orders, returns or other customer support matters, please contact:

Tara Maa Traders

Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]

By using this website and placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions.